FAQs
no such thing as a stupid plant question
Order Requirements
All order requests must be submitted at a minimum of 72 hours, or 3 business days, prior to your requested pick-up or delivery date. Order requests are processed on a first come first serve basis. During peak spring and fall seasons our trucks fill up quickly, this may affect how quickly your order is received and processed. In store pick-ups will usually be available within 72 hours, even during peak seasons.
Order Adjustments & Cancellation
Any adjustments or cancellation to existing orders must be made at a minimum of 72 hours, or 3 business days, prior to the scheduled pick-up or delivery date. Cancelations made after this deadline will be charged a 20% restocking fee, and order adjustments made after this deadline will not be processed.
We do not offer a warranty on our plants at this time, Rountree Nursery & Supply guarantees that all plants are true to name and healthy at the time of purchase. While we cannot ensure the success or productivity of a plant once it leaves our care, we encourage all customers to contact our sales staff should any issues arise so that we may better assist you in achieving success with your plant material.
Any claims on plant material should be made within 72 hours of receiving, though we cannot be held liable for the performance of a plant once it has left our care.
Our standard shipping rate to the greater Charlotte area is $150.00 flat, with no purchase order minimum.
Our Fairview location offers delivery to the greater Charlotte area each and every week, Monday through Friday. We'll ship your plant material in enclosed trucks to ensure they arrive in the best condition possible. Our drivers will unload and place your material in a safe, accessible location at your home. Please note, we are unable to place plants in the landscape.
We accept debit and most credit cards, including Visa, Mastercard, and Discover. We DO NOT accept American Express.
In store, cash, checks, and Apple Pay are accepted.
We do not have an order minimum for delivery, our standard shipping rate to the greater Charlotte area is $150.00 flat.