Wholesale Accounts  »  

Payment 

We accept debit and most credit cards, including Visa, Mastercard, and Discover. We DO NOT accept American Express. In store, cash, checks, and Apple Pay are accepted. We offer 30-day net credit to qualifying wholesale accounts. A service charge of 1.5% will be applied monthly to past due balances, and accounts delinquent more than 60 days will become COD only until past due balance is paid. 

Rountree's Guarantee 

We do not offer a warranty on our plants at this time, Rountree Nursery & Supply guarantees that all plants are true to name and healthy at the time of purchase. While we cannot ensure the health or productivity of a plant once it leaves our care, we encourage all customers to contact our sales staff should any issues arise so that we may better assist you in achieving success with your plant material.

Claims

Any claims on plant material should be made within 72 hours of receiving, though we cannot be held liable for the performance of a plant once it has left our care. 

Shipping

Our Farm location services wholesale customers across North and South Carolina. For additional information, including shipping fees and order minimums, please contact your sales associate. 

Our Fairview location offers delivery to the greater Charlotte area each and every week, Monday through Friday. We'll ship your plant material in enclosed trucks to ensure they arrive in the best condition possible. Our drivers will unload and place your material in a safe, accessible location at your job site or home. But please note, we are unable to place plants in the landscape. 

Order Requirements

All order requests must be submitted at a minimum of 72 hours, or 3 business days, prior to your requested pick-up or delivery date. Order requests are processed on a first come first serve basis. During peak spring and fall seasons our trucks fill up quickly, this may affect how quickly your order is received and processed. In store pick-ups will typically be available within 72 hours, even during peak seasons. 

Order Adjustments & Cancellation

Any adjustments or cancellation to existing orders must be made at a minimum of 72 hours, or 3 business days, prior to the scheduled pick-up or delivery date. Cancelations made after this deadline will be charged a 20% restocking fee, and order adjustments made after this deadline will not be processed.